We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be in new, re-sellable condition, accompany a proof of purchase and be in original packaging. Returns can be refunded back to the original payment method.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@beercaddyco.com.
Sale Items- Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@beercaddyco.com and send your item to: 1250 S Boston St, Denver, Colorado, 80247.
Shipping returns- To return your product, you should mail your product to: 1250 S Boston St, Denver, Colorado, 80247.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To start a return, you can contact us at info@beercaddyco.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@beercaddyco.com.